Management Consulting Firm Analysis Of Current Issues At...

DVT MANAGEMENT CONSULTING FIRM Analysis of current issues at Kev’s workshop Solutions Van Duc Tran 10/8/2014 Table of Contents I. Executive Summary i II. Identification and analysis of issues at Kev’s workshop 2 i. Problem #1: Miller’s dissatisfaction at the workplace 2 ii. Problem #2: Miller’s complaints about working conditions. 2 iii. Problem #3: Internal conflict between Miller and other co-workers 3 iv. Problem#4: Lack of influence from team leader, Myers 3 v. Problem #5: Poor quality control 4 III. Statements of Key Problems 5 i. Motivation: 5 ii. Leadership: 5 IV. Generation and analysis of possible solutions to fix current key problems: 5 i. Motivation problem: Miller is unmotivated at work. 5 ii. Leadership†¦show more content†¦Key problems are: †¢ Miller is unmotivated at work †¢ Myers doesn’t have the power and suitable leadership style to influence his subordinates. Recommendations are: †¢ Motivating Miller in order to improve his works †¢ Giving Myers the power to influence other employees †¢ Changing the leadership style of Myers The effectiveness of this plan can be evaluated one year after implementation. II. Identification and analysis of issues at Kev’s workshop i. Problem #1: Miller’s dissatisfaction at the workplace The un-official coffee break every day at 10 AM has significant effects in building the relationships between team members at the workshop. Therefore, the fact that Miller was unable to join most of the coffee breaks prevents him from getting to know and forming friendship with other people at the workplace. During the first three week, Miller was only able to attend 1 out of 15 coffee breaks. Even though when he rushed things, he still missed them. This led to two consequences. The first one was decreased level of performance which is the â€Å"faulty gasket†. The second problem is his feeling of â€Å"alienated†, â€Å"dissatisfied†, â€Å"appear to be the slowest† and lack of communication with others. All of these events and symptoms above suggest that the underlying cause of this problem is lack of motivation. Miller needs socialisation at the workshop and respect from his co-workers in order to become satisfied and motivated. These two needs fall into â€Å"Social